You can send the product to us with the invoice within 14 days following the day your order reaches you. You are obliged to pay for the product you want to exchange by filling out the exchange form with the original packaging, the package is not damaged, the product is not used and all accessories, and you must pay by Contracted Cargo. (Product; You must send the product with its invoice, original box, original packaging and uncut label, including the documents and all accessories sent with it. We kindly request that no shipping label is affixed or duct tape is used on the original box or packaging. Otherwise, the exchange process will not be realized.) Cargo shipments are only accepted when made by contracted cargo.

If you send your exchange product with a cargo company other than the contracted company, the shipping fee must be paid by you. Otherwise, the cargo will not be received. When your exchange process is completed and the product is sent to you again, the shipping cost will be paid by you at our contracted prices. When the product you sent reaches us, the product you want is delivered to the cargo within 3 working days after your confirmation is received by our relevant department.

*Exchange is valid between products in the same style/collection.

What should I do if I want to return the product?

You can return the product together with the invoice of the product within 14 days following the day your order reaches you, within the framework of the criteria below.

You can start your return process by accessing the order you want to return with the "Create New Request" button from the "My Return Requests" section in "My Account" and specifying the reason for return and the transaction you request.

-You must pay the shipping fee with the Contracted Cargo with the product you will return, together with the invoice, the package is not damaged, the product is not used and all accessories. If you send your return product with a cargo company other than Contracted Cargo, the shipping fee must be paid by you. Otherwise, the cargo you send will not be received.

 (Return-Exchange products sent without invoice will not be accepted by us)

-After you send your return, you may be asked for your shipping code for ... Cargo if necessary. Please keep your shipping code to avoid any problems.

You can write any questions about the return via our contact form.

If you want to return the product after you receive the product you purchased, the product price is refunded to you and the shipping cost is not refunded.

In which cases can I not request a return?

In order for your return request to be accepted, the package of the product sent must be undamaged, the product must be unused and undamaged. We kindly ask you to read the following rules regarding the situations where your return request will be considered invalid:

- Personalized products cannot be returned.

- Products damaged by user error (tearing, misuse, etc.) cannot be returned.

- You must send the product with its invoice, original box, original packaging and uncut label, including the documents and all accessories sent with it. The products must be unused and intact for the return to take place.

- We kindly request that no shipping label is affixed to the original box or packaging or duct tape is used. Otherwise, the return will not be processed.

Return period

Our customers have the right to withdraw from the distance sales contract without any justification within seven (7) days in accordance with Article 7 of the Regulation on Distance Contracts under the Law No. 4077 on the Protection of Consumers.

How will my refund payment be realized?

Your refund will be made after we receive the product as you have paid for it. For example, if you make your payment by Money Order / EFT, your refund will be refunded to you via Money Order / EFT by taking your account information registered in your name; If you make your payment to your credit card with the installment option, the product price will be divided by the number of installments and returned to your credit card every month. This procedure is determined by your bank, not by smoothhoreca.com. Although the refund of the transaction you have made by credit card varies according to your bank, the refund is made to your credit card within approximately 7 to 10 business days after the product reaches us, depending on your bank. The refunds of the transactions you have made by money order / EFT are made within 7 business days after the return product reaches us.