You can return the products purchased on smoothhoreca.com within 14 days by sending them to our warehouse with the return code you will create on the site.

Create a Return Request
You can start the return process by clicking the "Easy Return" button on My Account > My Orders > Order Detail page. If you have completed your order without being a member; You can view the order page by entering your order and mobile phone number from the "Order Tracking" area of the homepage and start the return process by clicking the "Easy Return" button.

Return Reason?
You can create a return code by selecting the product you want to return and the reason for return.

Packaging
You need to pack the products together with the invoice or return code.
If you have received a separate return code for more than one product, the products must be packaged separately.

Shipping
You must send your package to cargo within 5 business days at the latest with the return code you have created.

Return Approved
Your refund will be reflected in your account within an average of 2 - 8 business days depending on your bank.