Frequently Asked Questions

How do I shop at Smoothhoreca.com?

In order to shop, you must first become a member, and if you are a member, you must log in. You can also buy products without being a member. You can easily complete your shopping by selecting the products you like, clicking the "Add to Cart" button, adding them to your cart and clicking the "Buy" button.

How can I find the product I am looking for?

One of the most commonly used methods to quickly access the products on Smoothhoreca.com pages is the "Search" option. The "Search" option, located in the center of the home page, searches for the word you type in all product categories. You can also easily find the product you are looking for by using the category filters separated according to various criteria within the site or by making choices from the product listing options.

What should I pay attention to when ordering?

After becoming a member, the billing and delivery information must be filled in completely and accurately while defining the address in the address book during the order. The person who will receive the delivery information should not be left blank and must be present at the given address (between 09.00-18.00 on weekdays). Otherwise, since the cargo package cannot be delivered, it is sent back to Re10n.com after waiting 2 business days at the relevant cargo branch.

What should I do if I do not receive the product I ordered?

If your product has not been shipped, the shipment of your order will be stopped immediately. Refunds for orders that have stopped shipping will be refunded by Smoothhoreca.com to your bank as soon as possible according to the payment methods you have chosen. If your order has been delivered to the shipping company, the return conditions will apply.

 

If the product has not been delivered to the cargo company, the cancellation process will take place instantly. For orders paid by credit card, the product will be requested back from the cargo company and when it is delivered to us, it will be refunded to the credit card within 7-14 business days depending on your bank.

Can I make changes to the content of the order I have paid for?

If the product has not been delivered to the cargo, you can contact Smoothhoreca.com via the contact form and submit your request.

 

For orders that have been shipped, we recommend that you try the product you receive. Within 15 days, if you keep the box and invoice without using the product, you can send it to the address written on the invoice by Cargo without any charge. When the product reaches Smoothhoreca.com, our friends in the authorized department will complete the review and call you and help you to exchange the product you want within 15 days.

Why should I become a member of Smoothhoreca.com?

The biggest advantage of membership is that you do not have to re-enter your information every time you want to shop.

It will also allow you to track your orders completed through the membership.

Members' information is never given to 3rd parties and advertisements and announcements are not sent unless the member requests.

You can update your membership information and address information as often and as often as you want.

How do I become a member of Smoothhoreca.com?

To become a member of Smoothhoreca.com, you must click "Login" on our homepage and fill in the relevant fields on the page that opens.

Will I pay to become a Smoothhoreca.com member?

No, there is no fee to become a member of Smoothhoreca.com.

What should I do if I forget my membership password?

After the login is complete, you can change all of the information you provided when you became a member, including your password, by clicking My Account and selecting Your Membership Information.

Can I cancel my Smoothhoreca.com membership or transfer it to someone else?

You can contact your account Smoothhoreca.com at any time via the contact form and submit your request.

Since the membership system is exclusive to real persons, it cannot be transferred to others.

Can I change my membership information and password later?

You can easily update your membership and contact information in the "My Membership Information" section, which you can access from the "My Account" page. It is very important that your membership information is up-to-date and correct in terms of the delivery of your orders and the membership opportunities we will offer you.

What should I do if I no longer use the email address I signed up for?

A new membership must be created with a new e-mail address.

Can I shop without becoming a member or completing my membership process?

You do not have to be a member to review the products on Smoothhoreca.com and add them to your cart. In cases where you complete your member login and place an order, you can follow up on our site. The information we receive during membership is necessary for you to have a faster, easier and more comfortable shopping experience.

Which payment options can I use for the products I want to buy?

You can pay with credit card and money order options.

 

Your credit card information is not stored on Smoothhoreca.com servers. Your payment transactions take place between you and your bank, Smoothhoreca.com only receives the confirmation of the transaction you have made by the bank and sends you the product. Your payment information is kept closed to the access and intervention of 3rd parties.

Can my credit card be charged without my consent?

All your purchases with your Smoothhoreca.com credit card are secured. We attach great importance to the confidentiality of the orders you create on our site in a highly secure and fast manner. Your card information is encrypted with 128 bit protection. The collection process for the payment you have made takes place between your computer and your bank through the virtual pos (VPOS) provided by the bank we work with. Smoothhoreca.com systems do not receive your credit card, password and security information in any way. For this reason, Smoothhoreca.com is not in a position to collect from your credit card.

Do your prices include VAT?

All prices you see on Smoothhoreca.com include VAT.

What is the Smoothhoreca.com Sales Agreement?

Smoothhoreca.com Sales Contract; It is a contract text prepared to define and protect the rights of Smoothhoreca.com customers based on the provisions of the Law No. 4077 on the Protection of Consumers and the Regulation on the Application Principles and Procedures of Distance Contracts.

What should I do if I enter all the required information during the checkout step but do not receive confirmation of payment?

* If you are trying to make your payment by credit card;

 

* The available limit of your credit card or virtual card,

 

* The expiration date of your card,

 

* The accuracy of the 3D security code that will be sent to your mobile phone registered with the bank,

 

* That you entered the card information correctly,

 

* If the card you use is an additional card, whether it has been canceled by the main cardholder,

 

* Your internet connection during the confirmation process,

 

* We recommend that you check whether there is a loss report made on behalf of your card.

 

* Make sure that your credit card is open for internet shopping.

Are deliveries made on public holidays?

Cargo companies do not deliver on public holidays.

When will the product I ordered be shipped and how long will it take to arrive?

It is the company cargo that we have contracted in cargo shipments. The orders you place on our site will be delivered to you in the fastest and safest way with the assurance of contracted cargo.

Your orders placed before 17:00 on weekdays from Smoothhoreca.com are shipped on the same day and delivered within 1-3 business days by Contracted Cargo depending on the city where the cargo will be sent.

During campaign periods, there may be a few days delay in the shipping time of orders. Delivery cannot be made on official holidays. In addition, when your order is shipped, a cargo delivery e-mail will be automatically sent to you by our systems. With this e-mail, you can find out when your order was delivered to the cargo, and you can easily see the status of your order by entering My Account>My Orders page. It is of great importance for Re10n.com to deliver your orders to you as soon as possible.

How can I find out when my order was shipped?

When your order is shipped, a notification SMS will be sent by the contracted cargo company to your mobile phone number you specified when ordering. If you have ordered with membership, a cargo delivery e-mail will be sent to you automatically by our systems. With this e-mail, you can find out when your order was delivered to the cargo and you can easily see the status of your order on your My Account > Cargo Tracking page.

What should I do if my deliveries are delayed?

If your product does not arrive at your address within 7 business days, you can get the necessary information and support by filling out the contact form on Smoothhoreca.com and contacting our customer service representative.

Why should I not receive damaged or suspicious packages?

When you receive your order, if you detect any deterioration or suspicious situation in the shipment package, please do not take delivery. Ask the cargo officer to keep a record and contact our customer service representative as soon as possible. If you sign and accept such a package by signing the delivery receipt, you eliminate the possibility of detecting situations such as damage or loss during transportation. In this case, the cargo company will in no way be held responsible for what happened to your product during transportation.

My invoice did not come with my order, what should I do?

Your orders are sent with their invoices unless you request otherwise. Your invoice is in the transparent cargo bag attached to the outside of the package containing your shipment. If your invoice was not delivered to you with your order, please ask the cargo officer for your invoice. If your invoice is not delivered to you, please report the situation to Smoothhoreca.com as soon as possible by making a report to the person in charge. In this case, the cargo company will be asked to find your invoice. If your invoice cannot be found, we will send you a stamped copy of your invoice.

Can I change the delivery address of my order?

If you have a previously created order, your information is registered in our system. If there will be an address change in your new orders, you should definitely contact Smoothhoreca.com via the contact form on our web page and inform Smoothhoreca.com and make an address update. Otherwise, you will be sent to your first registered address.

Can I track the shipping status of my order on your website?

After your order is delivered to the cargo, a shipping number will be sent to you via SMS by the Contracted Cargo.

You can also track your order using this number from the shipment tracking page on the website of the Contracted Cargo company. 

My order arrived when I was not at my address.

The cargo company delivers your order to the address you have specified. In case you are not present at the specified address, your order will be delivered to the nearest Contracted Cargo branch and an information note will be left for you. Within 3 days, you must pick up your package from the specified branch. Otherwise, your order will be returned to Smoothhoreca.com. You can request your order to be reshipped within 2 business days.

Where do you ship via Smoothhoreca.com?

Smoothhoreca.com's delivery network covers all regions in the country where the contracted cargo company provides delivery. Delivery time by the cargo company may vary depending on the special conditions of the delivery address (regions with distribution restrictions). Delivery cannot be made on public holidays.

How can I return my order?

• You can return the product with the invoice of the product within 15 days following the day your order reaches you, within the framework of the criteria below.

 

• We kindly ask you to send the product you will return with the invoice, the package is not damaged, the product is not used and all accessories together with the Contracted Cargo. (Return-Exchange products sent without box and invoice will not be accepted by us.)

 

• After sending your return, if necessary, you may be asked for your shipping code of the Contracted Cargo. Please keep your shipping code to avoid any problems.

 

• You can write to us via the contact form for any questions about the return.

 

• If you want to return the product after you receive the product you purchased, the product price is refunded to you and the shipping cost is not refunded.

How do I need to ship the shipment for my return to be accepted?

You can send the product to us with the invoice within 15 days following the day your order reaches you. The product you want to be exchanged with the original box and the package is not damaged, the product is not used and with all accessories, with the Contracted Cargo with the buyer's payment (Exchange products sent without invoice and original barcoded box will not be accepted by us.) Submissions are only accepted when made by Contracted Cargo. If you send the exchange product with a cargo company other than Contracted Cargo, the shipping fee must be paid by you. Otherwise, the cargo you send will not be received.

Can I make an exchange?

When your exchange process is completed and the product is sent to you again, the shipping cost will be paid by you from our contracted prices. When the product you send reaches Smoothhoreca.com, the product you want will be delivered to the cargo within 3 business days after your confirmation is received by our relevant department.

How long is the return period?

Our customers have the right to withdraw from the distance sales contract without any justification within seven (7) days in accordance with Article 7 of the Regulation on Distance Contracts under the Law No. 4077 on Consumer Protection.

Do I have to pay the return shipping costs?

Only the cost of the product you have sent is refunded. For purchases made during the campaign periods, your return product amount will be calculated by checking the product prices and campaign conditions.

In which cases can I not request a refund?

In order for your return request to be accepted, the package of the product sent must be undamaged and the product must be unused and undamaged. We kindly ask you to read the following rules regarding the situations where your return request will be considered invalid:

 

• Personalized products cannot be returned.

 

• Products damaged by user error (falls, bumps, scratches, tears, punctures, tailoring, etc.) cannot be returned.

 

• You must send the product with its invoice, original box, original packaging and uncut label, including the documents and all accessories sent with it. In order for the return to take place, the products must be unused and intact.

 

• We kindly request that no shipping label is affixed to the original box or duct tape is used. Otherwise, the return will not be processed.

How can I cancel my order?

If you contact our customer service team via the contact form, your order will be canceled.

How can I cancel my order?

If you contact our customer service team via the contact form, your order will be canceled.

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